Page 150 - 2022 Taiwan Health and Welfare Report

In order to improve fiscal accountability and operational effectiveness of fundraising groups, our department will entrust accounting firms to check the amount, use and flow of properties collected every year. Cases reviewed over the past 3 years: 140 cases in 2018, 106 cases in 2019 and 162 cases in 2020.
To promote profession skills of fundraising groups, 8 lectures 484 people participated in 2021.
▏Section 4 1957 Welfare Consulting Hotline
The 1957 Social Welfare Consultation Hotline was officially activated on November 17, 2006. To improve the hotline's service quality, we began to commission the Taiwan Fund for Children and Families (TFCF) to provide round the clock toll- free consultation, reporting, and referral services of social welfare over the 1957 Social Welfare Consultation Hotline for families or individuals in living hardships. In 2021, the TFCF hired 35 professional social workers to provide services from 08:00-22:00 every day. When case reporting and referral are required, they will report cases to
the local governments to arrange visits or provide related services for the case.
The analysis on the incoming calls during 2012-2021 as shown in Figure 10-7, the 1957 hotline assisted in responding to questions related to compensation and emergency relief due to the pandemic in 2020 and 2021. Therefore, there was a significant increase in served persons.
The analysis on the category of inquiries over the 1957 Social Welfare Consultation Hotline between 2017 and 2020 shows that public assistance, child and youth welfare, and disability welfare are the most commonly inquired categories, and an ongoing increase in public assistance and disability welfare is observed. Due to the pandemic in 2021, there were a total of 329,673 of social welfare related calls, showing a steady increase (as Figure10-8).
In terms of the daily service time, as shown in Figure 10-9, the peak hours lie at 09:00-12:00 and 14:00-17:00, while the volume of incoming calls tends to reduce at the meal and break times and in the evening.
Figure 10-7
calls 500,000
450,000 400,000 350,000 300,000 250,000 200,000 150,000 100,000
50,000 0
Call Statistics for the 1957 Welfare Consultation Hotline between 2013 and 2021
437,466
337,178
49,354 54,656 64,203 81,101 72,685 2013 2014 2015 2016 2017
113,017 109,203 2018 2019
148
2020 2021 Source : Department of Social Assistance and Social Work, Ministry of Health and Welfare, R.O.C.(Taiwan)
Year