Page 145 - 2022 Taiwan Health and Welfare Report

professional compensation to the salary structure of social workers taking effect on January 1, 2020, as follows:
A. Salary Adjustment for Public Social Workers: The original planned subsidies for high-risk occupation was added to the salary structure of social workers so that it could be regularly included in the budget and paid out. Full-time social workers are entitled to the table of professional allowance for civil servants (II) from NTD 1,810 to NTD 3,000. The hourly salary for contracted social workers was adjusted to NTD 130 per point, from NTD 1,569 to NTD 3,000.
B. Social Workers: The original fixed amount of professional service fees was adjusted to NTD 34,916 per person per month for the initial hiring, with a tiered professional service fee subsidies (totaling 7 tiers) based on seniority, education, license and execution of dangerous tasks to facilitate retention of professionals. The subsidies for the labor and health insurance premiums borne by the employers of private organizations and the provision of pension reserves were increased to NTD 5,000 per person per month to reduce the financial burden.
Additionally, the MOHW also led the Juvenile and Family Court of the Judicial Yuan, the National Immigration Agency of the Ministry of the Interior, and the Council of Indigenous Peoples to amend relevant regulations on the professional service fees of the subsidy program under their supervision, benefiting over 10,000 social workers.
(3) To protect the labor rights of social workers, the Social Worker Labor Grievances and Communication Platform was established on March 31, 2018. A document on labor dispute and grievance process was also issued on August 24, 2018. On March 27, 2020, the procedure was revised for the grievance procedure. On December 21, 2021 local governments and the Ministry of Labor convened a Social Workers' Labor Rights Protection Policy Review Meeting. As of the end of 2021, a total of 68 complaints were accepted by the Social Worker Labor Complaints and Communication Platform, and 20 complaints were confirmed to have violated the Labor Standards Act, as shown in Table 10-4. All confirmed violations were punished by law and referred to the competent authorities to provide guidance for improvement. In addition, the social worker labor complaints handling procedures were revised according to past experience to enhance the effectiveness of investigation.
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Table 10-4 Table of Social Worker Labor Complaints
Reasons for Complaint
Number of Cases
Number of Violations
%
Incomplete Salary Payment
37
13
54.41%
Working Hours Dispute
13
5
19.12%
Other Labor Disputes
18
2
26.47%
Total
68
20
100%
Data period : March 31, 2018 – December 31, 2021
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Social Assistance and Social Work